Repair & Printer Technician

Location:

Vancouver or Calgary

Position Summary:

Responsible for repairing, installing, maintaining, troubleshooting and upgrading data collection equipment such as mobile computers, printers and other AIDC technology.

Job Responsibilities:

• Responsible for repair/configuring of AIDC equipment and Label Printer equipment in OCR’s local repair facility.
• Perform onsite printer installation, repair and maintenance
• Perform onsite configuration/troubleshooting of AIDC equipment
• Perform hardware installations, configuring printer and handheld terminals
• Evaluates repair requests, determines extent of needed service and exercises considerable judgment in continuing with the service or forwarding extensive requests to supervisor or suppliers.
• Assist users with service/support issues and provide technical sales support.
• Assist customers via email, phone, remote web sessions, or onsite with technical issues
• Comfortable working in elevated platforms, training to be provided
• Tracking of work performed and expenses in OCR’s (RMA) online portal
• Participate and maintain in technical and sales certifications from various OEM’s training programs. OCR will cover the costs of any certifications that we deem mandatory.
• Travel within Canada for work, assistance with larger projects and/or training

Relationships and Roles:

• Maintain and develop relationships with customers to ensure the proper support.
• Establish and maintain relationships with sales department to assist and support them with OCR Canada customer needs.
• Work with fellow OCR Canada Technicians to cross train on knowledge of various types of equipment.

Preferred Characteristics:

• Excellent problem solving and troubleshooting skills
• Excellent computer skills
• Proficient in MS Office products
• Basic networking knowledge
• Able to multitask and prioritize tasks
• Strong interpersonal, organizational and communication skills (both verbal and written)
• Comfortable in a high pressure environment
• Willingness to constantly learn and adapt to new technology
• Professional telephone manner
• Commitment to customer satisfaction, retention and loyalty
• Ability to work independently in a fast-paced, team-oriented environment.
• Must be fluent in English
• Bilingualism a Plus (Quebec French)

Office and or other responsibilities:

• Responsible for clean service technical area and service area
• Responsible for Inventory required to complete assigned jobs/projects assigned to them
• Managing safety and environmental compliance
• Mental toughness on ability to handle stress
• Valid driver’s license with Satisfactory record
• Physically capable of handling equipment and going on site to perform install work when and/or where applicable

Education/Experience:

• Minimum technical degree or equivalent Or Equivalent to completion of two years of a college-level course in computer science, or information technology or a related field.
• Minimum 1-3 years technical repair /support
• 1-2 years general computer installation, maintenance and repair
• 1-2 years WIFI experience
• 1-2 years Barcoding, Mobility and Mobile Managed Device

The salary is commensurate with experience. We offer a market competitive benefits package, including medical, dental, & life insurance