TRUESUPPORT HELP DESK
Dedicated support at your service
Enjoy peace of mind knowing a dedicated support team is just a phone call away. TrueSupport provides Tier 1 and Tier 2 troubleshooting and support from the best technical experts in the industry.
ASSET TRACKING
Your assets are our top priority
With TrueSupport, we’ll handle the headaches so you can stay focused on your business. We fully track and manage your assets throughout any repair process, keeping you informed about location, status and timelines.
REPAIR MANAGEMENT
Industry-leading repair management
Let us handle the RMA creation, shipping and reimaging. Whether you use Barcodes’ state-of-the-art repair service or have a direct repair contract with the equipment manufacturer, we’ll manage all aspects of the process so that it’s worry-free from start to finish.
DEVICE TRIAGE
Repairs completed correctly the first time
Our TrueSupport technicians save you time and money with full device triage both before and after any equipment repair. We ensure the manufacturer or Barcodes’ Repair Team resolve all issues rapidly. Then we stage your devices so that they are returned ready for the end user.
PREMIUM CUSTOMER WEB PORTAL
Keep your teams up-to-date
Our premium customer web portal makes it easy to submit service requests, track the status of repairs and view service history. Available online 24/7, it makes it convenient to access service updates wherever and whenever your teams need it. View your device repair history, statistics and spare pool status with a simple click, and empower yourself to make better business decisions.
